Your九游 app account details – from your username to your preferred team stats – are kept tighter than a playoff defense. We're committed to keeping your info locked down, never sharing it with the opposing team.

Don't worry, we don't store any sensitive payment details. All transactions are handled by top-tier payment gateways, and our site is secured with SSL encryption, so you can focus on the game.

Your Player Rights & Data

九游 app tracks site visits to keep our gameplay smooth.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

When We Hit a Goal (Refunds!)

• The game you downloaded is totally different from the match preview we gave you, or it's bugged and we can't fix it.
• The live score feed isn't updating as expected, and we can't get it back on track.
• You've initiated a chargeback with your bank before contacting our support team about an issue.

When the Other Team Scores (No Refunds)

• You've claimed a foul (opened a dispute) before letting our support team review the play.
• You've filed a claim with a third-party payment provider before giving our support team a chance to resolve the problem.
• You've requested a refund for a virtual item that's already been used or consumed in a game.

Benching Your Membership